Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

Please note that during high-demand periods, processing times may be slightly extended.

Shipping Times

We currently ship worldwide. Estimated delivery times:

• United States, UK, Canada, Australia: 7–15 business days

• Europe: 7–15 business days

• Rest of the World: 10–20 business days

Delivery times are estimates and may vary depending on your location, customs processing, and local courier services.

Shipping Costs

Shipping fees are calculated at checkout based on your location.

We may offer free shipping promotions from time to time. These will be clearly stated on our website.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 2–5 days for tracking updates to appear.

Delays

While we aim to deliver your order on time, delays may occur due to:

• High order volume

• Customs processing

• Carrier issues beyond our control

We appreciate your patience and understanding in such situations.

Incorrect Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

---

Lost or Stolen Packages

Her Velvet is not responsible for lost or stolen packages once they have been marked as delivered by the courier. If you experience an issue, please contact your local delivery service.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are not included in our product or shipping prices.

Contact Us

If you have any questions about your order, feel free to contact us at:

Email: hervelvetstyle@gmail.com

We’re always happy to help.